Privacy policy

1. What information does Vennen use?

Account and sign-in. Google or Apple provides Vennen with an account identifier and, where supplied, your name and email address or Apple private relay address. This information is used for sign-in, access and abuse prevention.

Conversations and memory. Your messages and Vennen’s replies are saved as conversation history. Relevant facts, interests and preferences may be saved as Memory, helping Vennen maintain continuity and follow up. Technical search representations of this memory may also be created.

Features you use. Reminders and follow-ups use text, times, time zones and settings, as well as relevant conversation information. Notifications may also require a technical device identifier. In Baggy, you manually save selected messages with a title, date and text. Baggy does not automatically choose content and is not used as a source for Memory or proactive messages. Turning Baggy off does not delete existing entries.

Images and voice. Selected images, audio and necessary context are processed to provide the feature you choose. Original images and raw audio are not stored permanently on Vennen’s server. Transcripts may form part of the chat, and the app may keep local image previews and other cached copies.

Purchases, operations and support. Vennen processes subscription status, purchase references, usage, errors, last activity and privacy choices. These are used for access, usage limits, support, operations and security. If you contact support, your contact information and anything you send are processed. Apple and Google handle payments; Vennen does not receive your full card number.

2. What are the legal grounds?

Your account, sign-in, subscription and processing necessary for features you request are based on our agreement with you (GDPR Article 6(1)(b)). For AI processing covered by your consent choices, the basis is consent (Article 6(1)(a)). Special-category personal data also requires explicit consent under Article 9(2)(a).

Limited operational processing, security and abuse prevention are based on legitimate interests in protecting accounts, maintaining a stable service and preventing misuse of free access and purchases (Article 6(1)(f)). Handling your rights and specific statutory record-keeping requirements is based on legal obligations (Article 6(1)(c)).

Account information is required to use the app. You choose what to write and whether to use images, voice or Baggy. Vennen’s personalisation may infer interests and preferences from your conversations; you can request access, correction or deletion of information about you.

3. Sensitive information and your choices

Personal conversations may include information about health, religion, political opinions or sex life, for example. The app has separate choices for external AI and sensitive information. In the current version, both choices must be active to use AI chat and its associated AI features.

You can change or withdraw your choices under Help / Privacy. If you cannot access these choices, contact support@vennen.dk. Declining pauses new external AI requests; your account and relevant account functions remain available.

Withdrawing consent is not the same as deleting your account. The current function does not automatically delete previously saved chats, Memory, Baggy or reminders. You have the right to have information erased when consent is its only legal basis. This right does not depend on deleting your account as well. Withdrawal does not affect the lawfulness of processing that lawfully took place beforehand.

Do not share passwords, national identification numbers or unnecessary sensitive information about other people. Your consent is not consent on someone else’s behalf. This privacy policy does not extend the purposes you have consented to in the app.

4. Who receives information?

OpenAI processes necessary messages and conversation context for AI replies, memory extraction, search representations, images and voice. Manually saving an entry in Baggy does not trigger an additional AI request. one.com hosts the website, backend and database. Apple and Google participate in sign-in, purchases and relevant notifications. Support email is also processed by the email provider.

OpenAI states that API content is not used for model training by default unless data sharing is enabled. Retention for operations and abuse prevention can still occur; the default for abuse-monitoring logs is up to 30 days, with exceptions for legal requirements or protection from harm. Some features have separate temporary storage. See OpenAI’s information about API data.

Processing may take place outside the EU/EEA, including in the United States. OpenAI’s data processing addendum describes onward transfers using EU standard contractual clauses or an adequacy decision. Vennen does not promise exclusively European processing. Contact us about recipients and a copy of relevant transfer safeguards.

5. How long is information kept?

Your account, chat, Memory, settings and reminders are kept while the account and related features are used and the information is necessary. Baggy entries remain until you delete an entry or your account. Rules requiring earlier erasure, including after withdrawal of consent, still apply.

Support, usage and security information is retained according to the need to handle requests, faults, abuse or specific record-keeping requirements. After account deletion, limited identity, free-access and purchase markers may remain to prevent repeated free allocations and protect purchases. They do not contain your old conversations, Memory or Baggy.

Backups. Copies on Vennen’s server are kept for approximately 15 days. There are also external encrypted backups that are not automatically erased when an account is deleted. An overall maximum retention period has not yet been set for these external copies and certain technical data. Account deletion therefore does not immediately erase every historical copy.

6. Visits to the website

The website uses a technical visit-confirmation request for basic visitor statistics. The associated statistics function processes access logs containing an IP address, browser information, page path and timestamp to filter bots and repeat visits. The statistics file stores daily counts, not individual IP addresses. Original server logs are separate and may still contain personal information.

A choice to disable the visit-confirmation request may be stored locally in your browser. The retention period for the specific raw logs has not yet been established in this policy. You can contact us about statistics and object to processing based on legitimate interests.

7. Deletion and your rights

Delete your account: Open Help → Delete my Vennen account in the app. This removes your account, access, chats, Memory, Baggy, reminders and associated usage data from the active database. Limited markers and backups are described above. Without the app, use the account deletion page or email support@vennen.dk. Provide only the email you use to sign in and whether you use Apple or Google; we may request necessary, secure identity verification.

Deleting your account does not cancel a subscription. Stop automatic renewal through Apple or Google to prevent further charges.

You can request access and a copy, correction, erasure, restriction, portability and objection where the relevant conditions are met. You can withdraw consent at any time. Contact our support email. You are normally entitled to a response without undue delay and within one month; any necessary extension must be explained before that deadline. You may complain to the Danish Data Protection Agency or your local data protection authority.

Vennen uses encrypted connections and access controls. Do not send passwords, sign-in or purchase tokens, or private conversations in ordinary support emails.